Cancellation & Refund Policy

NOX offers three premium subscription plans processed securely via Razorpay:

• Trial Plan: ₹100 / $1.20 - Billed once (valid for 1 month), requires manual renewal if you wish to upgrade to a recurring plan
• Monthly Plan: ₹450 / $5.50 per month - Auto-renews automatically every month unless cancelled
• Yearly Plan: ₹3,600 / $44.00 per year - Auto-renews automatically every year unless cancelled
• All subscriptions include: 300,000 input tokens/day, 25,000 output tokens/day, 60 image uploads/day (server total), AI-powered features, and priority support.
• Pricing is currently in INR only; USD figures above are shown for reference and will apply once international payments are enabled.

You can cancel your NOX premium subscription at any time. Here is what you need to know:

• Cancel Anytime: You can easily cancel your auto-renewing subscription via the Premium tab on your bot configuration dashboard (/config).
• Access Until Expiration: Upon cancellation, your premium features will remain fully active until the end of your current billing period.
• No Further Charges: Once cancelled, you will not be charged again. Your subscription will simply expire at the end of the current cycle.
• Trial Plan Expiry: The Trial plan is a one-time purchase and does not auto-renew; it will expire automatically after 30 days.
• Support: Contact helpdeskprojectx1@gmail.com if you have questions or need assistance with your subscription.

Refunds are generally not provided except in the following cases:

• Service Outage: If NOX is unavailable for more than 7 consecutive days due to issues on our end.
• Billing Errors: If you were charged incorrectly or multiple times for the same subscription.
• Refunds Not Available For: Change of mind, violation of Terms of Service, or abuse of bot features.

Once your refund is approved, here is what happens:

• Processing Time: Refunds are processed within 6-8 business days.
• Payment Method: Refunds are issued to the original payment method used.
• Bank Processing: Your bank or payment provider may take an additional 5-10 business days to credit the amount.
• Confirmation: You will receive an email confirmation once the refund is processed.
• Receipt: A refund receipt will be provided for your records.

To request a refund, contact us with the following information:

• Email: helpdeskprojectx1@gmail.com
• Subject Line: "Refund Request - [Your Server Name]"
• Include: Your Discord server ID, transaction/payment ID, date of purchase, and reason for refund.
• Response Time: We will respond to your request within 24-48 hours.
• Approval: Once approved, refunds are processed as described above.